RP exec sees good marriage in ClientLogic-Sitel merger

ClientLogic and Sitel have announced a definitive merger agreement, meaning operations will soon fuse.
ClientLogic and publicly traded company Sitel announced this week that they have entered into a definitive merger agreement which will create a new company that will retain the “ClientLogic” brand, according to Dan Reyes, country manager and board director of ClientLogic Philippines.

Milenyo tested disaster-preparedness of BPO firms in RP

Despite the strong storm that hit Metro Manila last month, Filipino call center agents continued working. They stayed in their offices to answer incoming calls from customers. Good thing, their bosses had the foresight to set up generators to operate in case there was a major outage. And they were right. During the three to [...]

IT managers find career paths in information security

Information technology managers are now getting more training in security because information security is now becoming a crucial skill demanded by enterprises. In fact, in some countries like Hong Kong, CEOs can be sued if there are security or data breaches.
“Several years ago, IT security used to be a job function assigned to IT managers. [...]

rant: losing my connection again

I recently had been getting complaints about Smart Bro. They all point to the bad service and poor customer service. If you want to know more, just go to this website and you’ll understand their frustration.
For the past days I too shared their frustration. As I was trying to find time to finish all my [...]

Davaoeños establish overall IT organization

Private and government groups have decided to finally come together and set up an “umbrella” organization that will focus on pursuing the information and communications technology vision of Davao City. Jason Banico was kind enough to explain the objectives of the group and its plans.
Banico is also behind a portal of sort that details plans [...]

Yahoo! launches Internet time capsule project

Interesting project but we’ll see how it goes. Excerpt:
INTERNET firm Yahoo! Inc. (Nasdaq:YHOO) announced on Monday the launch of what it calls “the world’s largest time capsule in history.”
Starting Monday, Yahoo! will encourage people to contribute personal photos, stories, thoughts, ideas, poems, home movies and art to this electronic anthropology project designed to document life [...]

Are days of newspapers numbered?

Philippine Daily Inquirer columnist Amando Doronilla weighs in on the issue after reading an article in the Economist.
Excerpt:
AS YOU READ this piece this morning, it has to be asked if you are reading it in a newspaper or on the Internet on a computer in front of you.
If dire predictions come true, the newspapers “in [...]

Ninotchka Rosca on technology, writing and women

I was lucky to have caught up with New York-based author and activitist Ninotchka Rosca. I exchange email messages with her and found her responses intriguing and downright funny. This report is about the exchange.
Read the full version on INQ7.net Infotech or see excerpt below:
NEW YORK-BASED Filipino author and feminist Ninotchka Rosca is working on [...]

These slugs will make you Sweat (and dance)

Slugs, what else can they do? Well, they can definitely make me sweat, dance, and smile.

WPvideo 1.10
Gonna Make Slugs Sweat

GMA7 reporter Dan Campilan dies in road mishap

I met Dan when I covered the 2004 Presidential elections. Last month, I saw him again in a Samsung event. We exchanged numbers and promised each other to meet again to catch up on what’s happening with our lives as journalists. He was a silent and yet jolly person who was dedicated to this vocation. [...]